Privacy Policy

Last updated: April 15, 2026

Crunch Pte. Ltd. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information you provide

Account information: name, email address, company name, and role when you register.
Creator data: creator profiles, campaign briefs, performance metrics, and payout records you upload or enter.
Payment information: billing details processed through our third-party payment provider. We do not store full credit card numbers.
Communications: messages you send to us via email or support channels.

Information collected automatically

Usage data: pages visited, features used, timestamps, and interactions with the Service.
Device information: browser type, operating system, IP address, and device identifiers.
Cookies: we use essential cookies to keep you logged in and analytics cookies to improve the Service. You can manage cookie preferences in your browser settings.

Information from third parties

Platform integrations: when you connect TikTok Shop, Shopee, Lazada, or other platforms, we receive performance and transaction data as authorized by you.

2. How We Use Your Information

To provide, maintain, and improve the Service.
To process transactions and send related information (confirmations, invoices).
To send service-related notices (updates, security alerts, support messages).
To analyze usage patterns and improve user experience.
To comply with legal obligations.

We do not sell your personal data to third parties.

3. How We Share Your Information

We may share your information only in the following cases:

Service providers: trusted third parties that help us operate the Service (hosting, analytics, payment processing), bound by confidentiality obligations.
Legal requirements: when required by law, regulation, or legal process.
Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
With your consent: when you explicitly authorize us to share specific data.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Our servers are located in Singapore. If you access the Service from outside Singapore, your data may be transferred to and processed in Singapore. By using the Service, you consent to this transfer.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Request a portable copy of your data.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at parnpresso@gmail.com.

8. PDPA Compliance (Singapore)

We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore. We collect, use, and disclose personal data only for purposes a reasonable person would consider appropriate, and with your consent where required.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

11. Contact

If you have questions or concerns about this Privacy Policy, contact us at parnpresso@gmail.com.